On-Site Support

Prompt, knowledgeable assistance that effectively resolves technical issues while prioritizing user satisfaction and minimal disruption.

Onsite support includes the same level of effort as remote support, but this allows our technicians the ability to troubleshoot physical hardware, cabling, and other related issues in person. We will provide an onsite technician to resolve hardware issues or more complex scenarios that require a technician to be physically present.

24×7 Monitoring

Proactive oversight of systems and networks to promptly identify and address potential issues.

We will have 24×7 monitoring in place. This will alert us of many conditions that can be proactively addressed before they become a problem. We will also receive alerts for issues such as critical technology becoming unavailable or security issues such as malware infections so that we can take action to resolve these issues as quickly as possible.

Patch Management

We will systematically update and apply patches and updates to software systems to enhance security, fix bugs, and improve overall performance

Our team will manage your Windows and third-party application updates and security patches so that you have the latest critical and security updates installed. We will also do our best to filter out unnecessary updates or updates that are known to cause problems to limit any negative impact on the business.

Software Support

Providing best in class software application support for any level IT system.

Vanir Innovations will support any software used by your company and are willing to learn any industry or business specific applications so that we can provide the best support possible. We will also work with any other support vendor on behalf of your business. Other software support includes but is not limited toMicrosoft 365, Google Workspace, web browsers, Windows Active Directory management, user account management, and inventory tracking.

Backup + Archiving

Maintaining and implementing the right level of backup processes ensuring access to full recovery.

Vanir Innovations will maintain the current backup process and procedures that your firm has in effect today. We will review the current backup jobs and schedules to ensure full recovery is possible. We will evaluate the current solution and make recommendations if needed.

Network Support

Network installation, management and on going support for both on site and remote access needs.

We will manage and monitor all network equipment for your entire team. This includes firewalls, routers, switches, wireless controllers, and wireless access points. We will evaluate your current network hardware and topology and make recommendations if needed. We will also work with internet service providers for support when needed. We will also manage remote access methods such as VPN.

IT Security

We offer next generation 24×7 platform protections for email, workstations, servers and cloud services.

Vanir Innovations will provide a next-gen AV and MDR platform to protect all workstations and servers at your offices. We will also provide email security filters, and a 24×7 security operations center that will monitor cloud services logs and activity for threats. We structure our IT security controls based on leading cybersecurity frameworks to keep businesses as secure as possible. We will also work with your team to conduct regular security awareness training.

Technology Planning/vCIO (Virtual Chief Information Officer)

Strategic IT leadership and guidance, offering expertise in technology planning and management.

As a partner, we want to be involved in company’s growth and development. We ask to be invited to meetings and be included on committees where technological planning plays a role. Our goal with this is to further learn the direction the business is taking so we can recommend technology and strategies that can improve the business and keep it secure. This could be using technology that your team already has in a new way or deploying new technology. We will also make recommendations and help meeting compliances that are relevant to the business such as HIPAA. All guidance and involvement are included in our agreement.

Reporting

Monitoring the pulse of all your technology performance & weaknesses with dedicated monthly summaries.

We will send out monthly executive reports covering many data points including the number of service requests opened, alerts detected, inventory breakdowns, asset health summary and more.